About Xtensifi

This author Xtensifi has created 76 entries.

Benefits of a Centralized CX Organization

As digital capabilities have grown over the last few decades, digital organizations have also grown albeit in an organic, and not always scalable, way. We now live in a time where daily digital interactions exponentially outnumber any other channel, making it the primary vehicle for most brands to reach their customers and creating a massive labor shortage in this key area. Many organizations struggle to catch up and organize to manage this new influx of customer expectations, because they aren’t aware

Developing Digital Investment Strategies that Transform the Customer Experience

Developing Digital Investment Strategies that Transform the Customer Experience

Regardless of why a financial institution begins their digital journey, successful financial institutions set a clear strategy from the beginning that will ensure they reach their goals. When planning for digital investment most business objectives align with one of three possible categories, increased efficiency, revenue generation and customer experience. However, most digital investments provide at least some indirect impacts to the customer even if that wasn’t the primary intent. Increased efficiency, which looks to automate operational processes cutting time and costs,

Building Customer Loyalty Through Empathetic AI

Building Customer Loyalty Through Empathetic AI

Since the onset of the COVID-19 Pandemic, financial institutions have accelerated the launch of digital solutions powered by Artificial Intelligence (AI) and Machine Learning (ML) to handle additional traffic to customer service centers and compensate for lost branch revenue.  While these services fill urgent gaps in functionality and provide additional sales and servicing options, hasty implementations and programmer bias can negatively impact the user experience and value to the customer.  Empathetic AI or Artificial Empathy (AE) has become the

Data Governance Is The Key To Solving Customer Problems

Regardless of industry, success in business is all about solving customer problems. Financial institutions and FinTech organizations help their customers solve a range of financial problems in areas like budgeting, money movement, wealth management, auto loans and real estate financing. In order to provide more relevant products and experiences they must not only leverage data but have processes in place to update and manage it on an ongoing basis. Predictive problem solving for financial services By gathering customer data, governing its access

Investing in Your FI’s Future: The Building Blocks of Digital Success for Your Bank or Credit Union

The path to digital has been accepted as the road to success for most financial services companies, and for many good reasons. In every bank and credit union bound for success, there is at least one executive who is completely convinced that making this journey will be key to everything management wants to accomplish in the future. In some cases, this executive must sell the vision to the Board of Directors. In many cases, the goal has already been set and

Gauging Your Financial Institution’s Digital Maturity

Gauging Your Financial Institution’s Digital Maturity

To be successful with digital transformation financial institutions need to take a step back and evaluate their digital maturity, especially the extent to which they are driven by data and focused on solving real problems.    Financial institutions need to start by determining where they fall on the digital maturity scale. Especially considering that only 13 percent of banks were ranked as “highly mature” in Accenture’s latest Digital Maturity Index report. To truly progress, it is critical that your financial institution receives an unbiased assessment of how far along you are in your digital journey.  Understanding your maturity level makes it possible to plan

With Digital Transformation Gaining Traction Within Financial Services, Xtensifi Plays Pivotal Role in Connecting Fintechs and FIs

ATLANTA, June 10, 2021 –As digital transformation within consumer and business banking continues to accelerate, Xtensifi, a digital consulting and development firm that enables fintech organizations, banks and credit unions to create and execute their mobile and online strategies, continues to grow and is now actively managing projects with more than a half dozen different fintech firms and multiple financial institutions in key strategic areas including: mobile and online banking; payments and money movement; mobile security and ID theft; open banking; digital engagement; and card management and card controls.  “Xtensifi understands the needs of

The Rise of Fintech and its Implications for Financial Institutions

The Rise of Fintech and its Implications for Financial Institutions

Fast change is built into our modern society, and no industry can hold back time. The financial services industry may have come the closest by holding innovation hostage to risk management for decades. But, with the rise of fintech firms and heightened customer expectations, financial institutions must catch up or face the consequences, according to The Financial Brand.    While plenty has been written on the meteoric rise of leading fintech firms, it’s no secret that these firms have made borrowing, budgeting, collecting, saving and spending money as easy as playing games on a mobile phone. 

Why Cloud-Based Application Development Should Be A Part of Your Financial Institution’s Business Strategy

Why Cloud-Based Application Development Should Be A Part of Your FI’s Business Strategy

As far back as 2013, Forbes reported that more than half of US businesses were already operating in the cloud. Today, much of the software in use by American businesses and associated online tools are hosted in a public cloud.    While there are now a number of cloud providers, the four leaders in this rapidly growing market are Amazon (AWS), Microsoft Azure, Google and Rackspace. According to MarketsandMarkets

ISO 20022: What Financial Institutions Need to Know, A New Era for Global Payments 

ISO 20022: A New Era for Global Payments 

There are big changes on the horizon for the payments industry as, at the end of this year, global payments messaging will begin a transition to the new ISO 20022 standard. And over the next five years, the new standard will replace the existing patchwork of message formats to create a universal language and common platform.     So What is it Exactly?    Simply put, ISO 20022 is a set of XML