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Ensuring an Agile Business Transformation

As we enter the next decade, industry executives are becoming more comfortable with the concept of business transformation. In fact, it is becoming clear that unless traditional businesses evolve, they won’t be able to compete with new natively digital offerings. This is particularly true in financial services where fintech firms began

How Will FIs Leverage Open Banking in 2020?

The open banking platform will eventually change the entire banking ecosystem – from the products and services offered, to the delivery channels and third-party partnerships.  These changes will affect and redefine customer experiences and expectations.  Third-parties will have the ability to use customer’s shared data to identify the best financial

The Rise of Conversational Interfaces

Chatting with a computer through a company’s website is not really a new technology. The first chatbot was developed at MIT back in 1966. It was called ELIZA and is considered the mother of all chatbots. The tool used a decision tree to answer simple questions for users without human

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