As banks increasingly focus on customer experience, they are seeking to work around legacy back-office systems that often impede digitized customer journeys. These legacy systems are core systems and thus not easily replaced—a total replacement can be likened to a human heart transplant. Rather than take this radical step, financial institutions are replacing existing services incrementally, over time, thanks to newer technologies like open APIs and microservices.
An organization’s technology infrastructure is vital to its success. Just as we humans should take an annual physical exam, a company’s architecture needs to be periodically assessed to ensure its health. An effective architecture assessment can determine whether a company’s current technology stack can support and advance its needs and objectives—including cost, performance, scalability, and other objectives—and whether changes should be made.
This year at Money 20/20 USA, William Mills Agency – a public relations and marketing firm for the financial industry – interviewed the Xtensifi team about the biggest themes and takeaways of the conference. In the video recap below, CEO George Kelley shares his thoughts on Open Banking, AI, and the relationship between banks and fintechs. You’ll also hear from EVP Brandon Kunz on the mobilization of data and the Money 20/20 Hackathon.
Financial institutions have come a long way in digitizing payments and payment processes, and many offer robust solutions for P2P (person to person/peer to peer) and B2C (business to consumer) payments. B2B (business to business) payments, however, are still dominated by checks and cumbersome processes, partly due to a technology gap between consumer and retail solutions. What can bridge this gap? One way is to find opportunities to innovate in the lower-risk small business space first. Faster payments solutions Faster payments capability
Financial institutions once viewed fintechs as a threat to their business, but banks are increasingly recognizing the value of partnering with them. Because they are smaller and nimbler, fintechs can typically innovate much faster than banks can. In a fast-moving marketplace, this dexterity can lend banks a competitive advantage. The key to success lies in identifying the right fintech partner. What to look for To lay the groundwork for selecting a fintech, banks should first evaluate their own products and services to
In today’s marketplace, technology develops at lightning speed, and the payments technology market is evolving especially fast. Financial institutions’ payment solutions need to keep up with this pace, yet many FIs cannot move nimbly to new capabilities because they are locked in with vendors through long-term contracts. A five- to seven-year contract with a slow-to-innovate vendor is not usually worth the discount that comes with it. Why the lock-in? Banks get locked into these long contracts for several reasons. First, they usually
Since we last wrote about Zelle, the P2P payments solution has experienced some significant growth (and an anniversary). While we’ve heard our fair share of financial institution executives lamenting the rise of competing P2P platforms from fintechs, the key for Zelle is that it has some differences that make it less a competitor and more of a potential ally for FIs. I recently had the opportunity to discuss some of these differentiating factors in a recent interview with CUJournal,
The ability to open financial accounts digitally—online, via mobile device, or (preferably) both—is in high demand among bank customers. The traditional account opening process is usually a cumbersome one that requires a visit to the branch to close the deal. But today’s customers—especially younger ones—are branch-averse and want to do their banking activities online. It stands to reason, then, that banks currently lacking digital account opening capability should seriously consider adding it soon.
One of the hottest topics in banking these days is “open banking.” In open banking, banking data is shared through APIs (application programming interfaces) between two or more unaffiliated parties to bring enhanced financial services capabilities to the marketplace. Open banking is about to transform the financial services industry in Europe and the UK, but is still nascent in the U.S.