Benefits of a Centralized CX Organization

As digital capabilities have grown over the last few decades, digital organizations have also grown albeit in an organic, and not always scalable, way. We now live in a time where daily digital interactions exponentially outnumber any other channel, making it the primary vehicle for most brands to reach their customers and creating a massive labor shortage in this key area. Many organizations struggle to catch up and organize to manage this new influx of customer expectations, because they aren’t aware