Traditional banks and credit unions are finding their small business customers, an important component of their businesses, are targets of aggressive competitors. With 30.2 million small businesses in the U.S., these firms account for 99.9% of all American business and create nearly half of the nation’s Gross Domestic Product. They are a valuable source of business if they are properly served. Whether it’s payment processing, small business lending or digital banking, there are now a host of competitors offering these services
Mid-tier regional banks, community banks and credit unions are under increasing pressure from larger, national banks intent on luring away their customers. Seeing their deposits pulled away by these competitors is one of the most ominous trends in the industry right now. To put the problem in perspective, whereas average annual deposit growth industry wide is 4.6 percent, JP Morgan Chase, one of the nation’s largest banks, has seen its deposits grow 9.5 percent since 2014. Other large national banks,
Today’s consumer is accustomed to constantly being connected via mobile, social media, and real-time technology. With the increased use of on-demand applications and services and the influence of social media, the way people connect, share and communicate has resulted in more demanding customers requiring a high level of service. They expect personalized services in a timely manner delivered the way they work themselves. It should not be news that consumers compare their online banking experience to every other online experience they are offered. Banks that don’t measure up
Nearly every management team working in financial services today is focused on the digital channel. It has become a competitive mandate. According to a recent Accenture North American Consumer Digital Banking Survey, virtual banks and payment providers saw a net 15 percent gain in new customers in the past year. Banks must continue to refine and expand their digital capabilities or be left behind. But where to start? We’ve been watching this space closely since 2009, providing strategy and
It’s not news that consumers are looking for the latest and greatest in digital and mobile technology in their everyday activities—including banking. To get what they want, these consumers are not averse to looking beyond traditional financial institutions to fintechs and other third-party providers. Banks and credit unions are working hard to meet the same consumer demands, but they are often hobbled by inflexible, siloed legacy systems. That’s where open architecture comes in. Adopting an open architecture platform allows financial institutions to engage with third-party developers through open
ATLANTA, Feb. 25, 2019 – Xtensifi, a digital consulting firm that enables financial institutions to create and execute their mobile and online strategies, announced today that it was recently selected by Farmers Insurance Federal Credit Union to provide strategic consulting services to help accelerate digital transformation of member services.
The ability to open financial accounts digitally—online, via mobile device, or (preferably) both—is in high demand among bank customers. The traditional account opening process is usually a cumbersome one that requires a visit to the branch to close the deal. But today’s customers—especially younger ones—are branch-averse and want to do their banking activities online. It stands to reason, then, that banks currently lacking digital account opening capability should seriously consider adding it soon.
– Accelerates credit union and fintech ability to deploy services for credit union members – ATLANTA , August 8, 2018 – Xtensifi, a digital consulting firm that enables financial institutions to create and execute their mobile and online strategies, announced the availability of its Xtensifi Tile Accelerator Program (XTAP) for the Constellation Digital Platform, an open digital banking platform provided by Constellation Digital Partners (Raleigh, N.C.), a leading credit union service organization (CUSO). The Constellation Digital Platform is unique in